1. Data Controller
OuterCom Web Services is the data controller for personal information collected through outercom.in and our client communications.
Registered office: OuterCom Web Services, 25C Ayesha Nagar, Near Gas Office, Sankarapuram, Kallakurichi - 606401, Tamil Nadu, India.
Service presence: Chennai | Coimbatore | Kallakurichi.
Privacy enquiries: [email protected]. Technical and account support: [email protected].
2. Information We Collect
We collect only information necessary to respond to enquiries, deliver services, and improve our website.
- Contact form and quote requests: name, email, phone, company, project description, budget range
- Communications: emails, WhatsApp messages, call records you initiate with us
- Technical data: IP address, browser type, device, pages visited, referral source
- Cookies and analytics: see our Cookie Policy for details on tracking technologies
- Client project data: credentials, content and assets you provide for contracted work (processed under our service agreement)
3. How We Use Your Information
- Respond to enquiries and provide quotes within 24 business hours
- Deliver contracted web, software, app and marketing services
- Send project updates, invoices and support communications
- Improve website performance and user experience through analytics (with consent where required)
- Comply with legal, tax and regulatory obligations in India
- Protect against fraud, abuse and security threats
4. Legal Basis for Processing
For Indian residents, we process personal data based on your consent (forms, cookies), contractual necessity (service delivery), and legitimate interests (security, analytics with consent).
For international clients, we rely on consent, contract performance, and legitimate business interests consistent with applicable local law.
6. Data Retention
Enquiry data: retained for 24 months unless a client relationship is established.
Client project data: retained for the contract period plus 7 years for legal and tax compliance.
Analytics data: retained per third-party provider defaults, typically 14–26 months.
You may request earlier deletion subject to legal retention requirements.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict processing, object, and port your data. Indian residents may exercise rights under the DPDP Act by contacting our Data Protection contact.
- Access a copy of personal data we hold about you
- Request correction of inaccurate information
- Request deletion where no legal basis to retain exists
- Withdraw cookie consent at any time via the cookie banner
- Lodge a complaint with the relevant data protection authority
8. Security
We implement reasonable technical and organisational measures including HTTPS encryption, access controls, secure development practices, and limited staff access to client data. No method of transmission over the internet is 100% secure.
9. Children's Privacy
Our services are directed at businesses and adults. We do not knowingly collect data from anyone under 18. Contact us if you believe we have collected a minor's data.
10. Changes to This Policy
We may update this policy periodically. The "Last updated" date at the top reflects the latest revision. Material changes will be noted on this page.
11. Contact Us
Privacy questions: [email protected]
Technical support: [email protected]
Phone / WhatsApp: +91 8682 98 5659
Registered office: OuterCom Web Services, 25C Ayesha Nagar, Near Gas Office, Sankarapuram, Kallakurichi - 606401, Tamil Nadu, India.